Shipping is provided via USPS delivery. Standard shipping is 7-10 business days from confirmation of order. Expedited shipping is available and ships at 3-5 business days from confirmation of order. Pretty P Kollection is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it, you must contact the United States Postal Service directly at 1-800-ASK-USPS (1-800-275-8777). Any lost, stolen, or damaged packages must be reported as a claim to USPS.